System outages

Incident Report for Cox Automotive Health

Resolved

This incident has been resolved.
Posted May 11, 2026 - 15:58 MDT

Update

We are fully clear and all software is working.
Posted May 11, 2026 - 15:20 MDT

Update

We are continuing to monitor for any further issues.
Posted May 11, 2026 - 13:16 MDT

Update

We continue to see recovery in most applications, but are still investigating Dealertrack DMS issues.
Posted May 11, 2026 - 12:25 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 11, 2026 - 11:18 MDT

Identified

A root cause was identified and corrected. Systems should be recovering.
Posted May 11, 2026 - 11:05 MDT

Update

We are continuing to investigate this issue.
Posted May 11, 2026 - 10:46 MDT

Update

We are continuing to investigate this issue.
Posted May 11, 2026 - 10:32 MDT

Update

We are continuing to investigate this issue.
Posted May 11, 2026 - 10:31 MDT

Investigating

Engineering is aware and investigating an issue where VinSolutions users are getting 504 errors when trying to login and are not able to move navigate.

Next update: Every 25 Minutes
Posted May 11, 2026 - 10:19 MDT
This incident affected: Dealertrack DMS, Dealertrack F&I, HomeNet, VinSolutions, and Xtime.