Log-in and Latency Issues
Incident Report for Dealertrack Health
Resolved
Users are able to log in to Dealertrack.com and access the DMS. Response teams will continue monitoring.
Posted Oct 14, 2021 - 15:01 MDT
Monitoring
Users are currently able to log in to Dealertrack.com and access the DMS. Response teams will continue monitoring.
Posted Oct 14, 2021 - 14:47 MDT
Update
We are continuing to investigate this issue.
Posted Oct 14, 2021 - 14:27 MDT
Update
We are continuing to investigate this issue.
Posted Oct 14, 2021 - 14:21 MDT
Investigating
Some users are unable to access the DMS now and may receive a maintenance page. Response teams are working on a resolution. We apologize for any inconvenience and will share updates when we have more information.
Posted Oct 14, 2021 - 13:56 MDT
Monitoring
Latency on Dealertrack.com has improved and users are able to log in successfully. Response teams will continue to monitor.
Posted Oct 14, 2021 - 13:28 MDT
Investigating
Response teams are investigating the latency on Dealertrack.com.
Posted Oct 14, 2021 - 13:26 MDT
Monitoring
Users are able to access Dealertrack.com, but some are still experiencing slowness while logging in. Response teams are continuing to monitor.
Posted Oct 14, 2021 - 13:22 MDT
Update
We are continuing to investigate this issue.
Posted Oct 14, 2021 - 13:11 MDT
Investigating
Our response teams have identified an issue impacting login capabilities on Dealertrack.com and are currently working on a resolution. We apologize for any inconvenience and will share updates when we have more information.
Posted Oct 14, 2021 - 12:54 MDT